Creating Empathy Maps is useful for synthesizing research data in order to better understand the users. Empathy Maps are great for creating Personas, identifying users with different mindsets.
Workshops
Empathy Maps — UX Knowledge Base Sketches
Knowledge
How to Write Proposals that Win 80% of Deals — The Startup
If you want high-ticket clients, proposals make or break your business. Learn how to write a winner. Most of the time, people don't believe me when I tell them that it's 100% possible to close 80% (or more) of the deals you write proposals for.
Proposal
How to Write Proposals that Win 80% of Deals — The Startup
This is the third in a multi-part series on LGBTQ+ inclusion in design. Check out the first two articles on why LGBTQ+ inclusion in design matters and how bias manifests in design organizations.