Creating Empathy Maps is useful for synthesizing research data in order to better understand the users. Empathy Maps are great for creating Personas, identifying users with different mindsets.
Workshops
Empathy Maps — UX Knowledge Base Sketches
Knowledge
Information Architecture (4 Parts) — UX Knowledge Base Sketches
Information Architects are the Architects of Understanding. They “help users to understand where they are, what they’ve found, what to expect, and what’s around.”
Information Architecture
Information Architecture (4 Parts) — UX Knowledge Base Sketches
Knowledge
Information And Information Architecture: The BIG Picture
Information architecture is the process of categorizing and organizing information to create structure and meaning. This article explores not only the basics of information architecture, but also the broader view of the information age, how we use information and how it impacts our world and our lives.
Information Architecture
Information And Information Architecture: The BIG Picture