When a customer uses a company's products and services to achieve a goal or need, they are going on a journey from point A to point Z. A customer journey map charts the path a user takes from the beginning of this journey to the satisfaction of that need.
Workshops
Customer Journey Maps — Toptal
Knowledge
What's the Best Font Size For the web? Well, It Depends… — Imarc
Picking a font size for the web used to be really easy. 16 points and you’re done. You could feel confident that your content would be decently readable on PC or Mac, Netscape or IE. Man, have times changed.
Typography
What's the Best Font Size For the web? Well, It Depends… — Imarc
Knowledge
Stakeholder Interview — UX Knowledge Base Sketches
At the beginning of a UX research and design project a Stakeholder Interview should be conducted to find out the Business Goals, Existing Research including User Research, Competitors and Technological Limitations.
Interviews
Stakeholder Interview — UX Knowledge Base Sketches
Knowledge
UX Process: What It Is, What It Looks Like and Why It’s Important
In this article, we’ll define a general UX design process, as well as the order in which specific UX phases should be taken. We will also see what methods can be used by UX designers during each phase.
Processes, Project Management
UX Process: What It Is, What It Looks Like and Why It’s Important