Creating Empathy Maps is useful for synthesizing research data in order to better understand the users. Empathy Maps are great for creating Personas, identifying users with different mindsets.
Accessibility is the process of removing barriers to meet people’s access needs. It goes hand in hand with usability, affordability, availability, and overall good design. This article focuses specifically on visual barriers in typography.
Accessibility
The Controversy of Accessible Type
Knowledge
User Interview: How To Ask Good Questions — UX Knowledge Base Sketches
While interviewing users may seem to be an easy task — “You are just asking some questions, and the interviewee gives some answers, and that’s it, right?” Well, not really.
Interviews
User Interview: How To Ask Good Questions — UX Knowledge Base Sketches
Knowledge
The Business Marketing Pyramid That'll Make Freelance Clients Come to You