In this article, we’ll define a general UX design process, as well as the order in which specific UX phases should be taken. We will also see what methods can be used by UX designers during each phase.
Processes, Project Management
UX Process: What It Is, What It Looks Like and Why It’s Important
When a customer uses a company's products and services to achieve a goal or need, they are going on a journey from point A to point Z. A customer journey map charts the path a user takes from the beginning of this journey to the satisfaction of that need.
